Community and Personal Service Workers

This image shows that there were 1,322,400 Community and Personal Service Workers as at November 2018, up 15.7% since November 2013. Employment is projected to grow by 17.5% over the five years to May 2023.
34% of jobs are regional. 25% of workers are aged 15 to 24 years. 9% of workers are self-employed. 20% of workers hold a bachelor degree or higher. 44% of workers hold a certificate 3 or higher qualification. 4% of workers hold an other qualification. 32% of workers do not hold a post-school qualification.

Annual employment growth (%), Community and Personal Service Workers

Community and Personal Service Workers provide a wide range of services in areas including aged and disability care, health and social welfare, child care, hospitality, policing, tourism and sports. Employment is largely concentrated in two industries, with 39% employed in Health Care and Social Assistance and 19% in Accommodation and Food Services.

This group is female dominated (71%) and part-time employment is common (55%), although there are differences by subgroup. For example, Protective Service Workers (which includes Police, Fire and Emergency Workers and Security Officers and Guards) are predominantly male (79%) and a relatively low proportion work part-time (13%).

Employment has risen

There has been strong employment growth in this group over the past five years (up by 15.7% or 179,600 new jobs), although employment has fallen slightly in the past year. In the past five years, a significant number of jobs were created for Carers and  Aides (up by 90,600), which includes Aged and Disabled Carers (47,200 new jobs), reflecting the strong demand for carers as Australia’s population ages.

Are qualifications required?

Entry pathways are varied, reflecting the diverse range of services provided by workers in this group. Around 44% of workers have a certificate III or higher vocational qualification, 32% do not hold a post-school qualification and 20% have a bachelor degree or higher.

Health and Welfare Support Workers is the most highly educated subgroup, with almost 90% holding post-school qualifications.

Are there job opportunities?

The number of vacancies advertised online for Community and Personal Service Workers has increased strongly over the past five years (up by 36%).

Some occupations in this group provide good entry level employment opportunities. For example, young workers (aged 15 to 24 years) account for 57% of Hospitality Workers and post-school study is often not required for these jobs.

Will there be future opportunities?

Jobs in this group typically require skills that are less likely to be automated with technology (such as interpersonal and communication skills).

Employment in this group is projected to grow strongly over the five years to May 2023 (up by 17.5%), with particularly strong growth projected for Carers and Aides (23.6%).

Top employing occupations, Community and Personal Service Workers

Top employing occupations
Occupation Number
Aged and Disabled Carers 175,900
Child Carers 143,900
Waiters 129,500
Bar Attendants and Baristas 105,500
Education Aides 102,100
Nursing Support and Personal Care Workers 98,900
Police 63,500
Welfare Support Workers 59,500
Security Officers and Guards 54,800
Sports Coaches, Instructors and Officials 48,300
Fitness Instructors 33,800
Beauty Therapists 33,600
Enrolled and Mothercraft Nurses 29,000
Cafe Workers 27,600
Dental Assistants 25,300
Tourism and Travel Advisers 18,900
Prison Officers 17,900
Massage Therapists 17,100
Fire and Emergency Workers 16,900
Ambulance Officers and Paramedics 16,800

Employment by occupation subgroup, Community and Personal Service Workers

Employment by occupation subgroup, Community and Personal Service Workers
Occupation subgroup Employment Employment Profile Workforce Educational Profile Projected Employment
Employ’t Nov 2018  5 year change
to Nov 2018
Part-time Female Aged 15 to 24 years Aged 55 years or older Bachelor degree or higher Cert III or higher VET qual No post-school qual 5 year change to May 2023
‘000 ‘000 % % % % % % % % %
Health and Welfare Support Workers 133.5 16.9 14.5 39 74 5 22 33 51 12 12.7
Carers and Aides 549.8 90.6 19.7 60 86 16 21 18 58 20 23.6
Hospitality Workers 285.4 37.6 15.2 73 70 57 6 13 18 64 13.8
Protective Service Workers 153.8 8.1 5.5 13 21 9 16 23 42 28 8.7
Sports and Personal Service Workers 198.7 28.8 16.9 58 66 29 15 22 37 35 16.7
All Community and Personal Service Workers1 1,322.4 179.6 15.7 55 71 25 16 20 44 32 17.5

1. Some data are trend and, for these, totals do not add

Sources: ABS, Labour Force (trend and annual averages of original data); ABS, Education and Work; ABS, Australian and New Zealand Standard Classification of Occupations; Department of Jobs and Small Business, Occupation Employment Projections; Department of Jobs and Small Business, Internet Vacancy Index

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