Community and Personal Service Workers provide a wide range of services in areas including aged and disability care, health and social welfare, child care, hospitality, policing, tourism and sports. Employment is largely concentrated in two industries, with 39% employed in Health Care and Social Assistance and 19% in Accommodation and Food Services.
This group is female dominated (71%) and part-time employment is common (55%), although there are differences by subgroup. For example, Protective Service Workers (which includes Police, Fire and Emergency Workers and Security Officers and Guards) are predominantly male (79%) and a relatively low proportion work part-time (13%).
Employment has risen
There has been strong employment growth in this group over the past five years (up by 15.7% or 179,600 new jobs), although employment has fallen slightly in the past year. In the past five years, a significant number of jobs were created for Carers and Aides (up by 90,600), which includes Aged and Disabled Carers (47,200 new jobs), reflecting the strong demand for carers as Australia’s population ages.
Are qualifications required?
Entry pathways are varied, reflecting the diverse range of services provided by workers in this group. Around 44% of workers have a certificate III or higher vocational qualification, 32% do not hold a post-school qualification and 20% have a bachelor degree or higher.
Health and Welfare Support Workers is the most highly educated subgroup, with almost 90% holding post-school qualifications.
Are there job opportunities?
The number of vacancies advertised online for Community and Personal Service Workers has increased strongly over the past five years (up by 36%).
Some occupations in this group provide good entry level employment opportunities. For example, young workers (aged 15 to 24 years) account for 57% of Hospitality Workers and post-school study is often not required for these jobs.
Will there be future opportunities?
Jobs in this group typically require skills that are less likely to be automated with technology (such as interpersonal and communication skills).
Employment in this group is projected to grow strongly over the five years to May 2023 (up by 17.5%), with particularly strong growth projected for Carers and Aides (23.6%).
Sources: ABS, Labour Force (trend and annual averages of original data); ABS, Education and Work; ABS, Australian and New Zealand Standard Classification of Occupations; Department of Jobs and Small Business, Occupation Employment Projections; Department of Jobs and Small Business, Internet Vacancy Index
For more information see joboutlook.gov.au