Clerical and Administrative Workers

This image shows that there were 1,783,700 Clerical and Administrative Workers as at November 2018, up 6.9% since November 2013. Employment is projected to fall by 0.3% over the five years to May 2023.
28% of jobs are regional. 10% of workers are aged 15 to 24 years. 10% of workers are self-employed. 23% of workers hold a bachelor degree or higher. 31% of workers hold a certificate 3 or higher qualification. 6% of workers hold an other qualification. 40% of workers do not hold a post-school qualification.

Annual employment growth, Clerical and Administrative Workers

Clerical and Administrative Workers provide support to businesses by organising, storing, manipulating and retrieving information. Employment is widely dispersed across industries, but regardless of the industry, jobs are generally office-based.

Employment in this group has risen over the past five years (up by 6.9% or 114,400 new jobs), influenced by particularly strong growth in the past year.

The number of jobs advertised on the Internet for these workers has also increased (up by 30% over the past five years), but remains around half the peak recorded in 2007.

There are opportunities in this group for workers who do not hold post-school qualifications, with 40% of this group not having completed such study.

Employment in this group is projected to fall slightly over the five years to May 2023 (down by 0.3%).

Top employing occupations, Clerical and Administrative Workers

Top employing occupations
Occupation Number
General Clerks 281,800
Receptionists 179,600
Office Managers 150,700
Accounting Clerks 131,700
Contract, Program and Project Administrators 131,100
Purchasing and Supply Logistics Clerks 104,200
Bookkeepers 100,900
Information Officers 86,900
Keyboard Operators 62,500
Bank Workers 53,500
Personal Assistants 48,900
Couriers and Postal Deliverers 44,500
Payroll Clerks 40,800
Secretaries 40,000
Transport and Despatch Clerks 38,400
Call or Contact Centre Workers 33,300
Credit and Loans Officers 30,000
Inspectors and Regulatory Officers 29,000
Insurance, Money Market and Statistical Clerks 27,600
Practice Managers 22,800

Employment by occupation subgroup, Clerical and Administrative Workers

Employment by occupation subgroup, Clerical and Administrative Workers
Occupation subgroup Employment Employment Profile Workforce Educational Profile Projected Employment
Employ’t Nov 2018  5 year change
to Nov 2018
Part-time Female Aged 15 to 24 years Aged 55 years or older Bachelor degree or higher Cert III or higher VET qual No post-school qual 5 year change to May 2023
‘000 ‘000 % % % % % % % % %
Office Managers and Program Administrators 305.9 39.4 14.8 25 72 4 22 33 33 30 -5.4
Personal Assistants and Secretaries 89.1 -28.3 -24.1 35 98 10 26 17 34 34 -20.5
General Clerical Workers 340.4 51.2 17.7 41 84 11 22 21 32 43 3.5
Inquiry Clerks and Receptionists 301.0 23.7 8.5 47 85 19 19 17 29 47 2.2
Numerical Clerks 382.7 -9.6 -2.4 39 79 7 22 25 31 37 0.4
Clerical and Office Support Workers 88.8 1.4 1.7 33 41 10 32 10 25 58 -1.2
Other Clerical and Administrative Workers 264.3 29.2 12.4 20 51 13 19 24 33 39 4.2
All Clerical and Administrative Workers1 1,783.7 114.4 6.9 35 74 10 22 23 31 40 -0.3

1. Some data are trend and, for these, totals do not add

Sources: ABS, Australian and New Zealand Standard Classification of Occupations; ABS, Labour Force (trend and annual averages of original data); ABS, Education and Work; Department of Jobs and Small Business, Internet Vacancy Index

For more information see joboutlook.gov.au